To ensure you have a hassle-free and enjoyable stay, we've put together this comprehensive house manual. Please take a moment to review the following instructions:
POLICIES
1. General Policy:
No Smoking: Smoking is strictly prohibited inside the property. Smoking (including tobacco, cannnabis, e-cigarettes) violation will result in a fine of $500.
No Pets: Pets are not allowed on the premises. Violation will result in a fine of $500.
No Parties/Events: Hosting parties or events without prior written consent is prohibited. Violation will result in immediate eviction and a fine of $1000.
Government ID: For general safety purposes, a government ID is required to book with us.
Rescheduled Dates: No rescheduling of booking dates permitted within 30 days prior to your arrival.
Noise Detection Device: This property may use Minut Noise Monitoring technology to ensure the comfort and security of the guest. Tampering with the device is strictly prohibited and will result in a $200 fine. This device does NOT record actual sounds or conversations, it simply monitors the noise level (measured in decibels).
Quiet Hours: Please respect quiet hours from 10pm to 8am. Noise detecting device is set inside the condo, which will alert the host if noise exceeds loud limits.
Guest Limit: 6 Guests Maximum. Violations of exceeding the guest limit will result in a fine of $500. No additional visitors exceeding the 6-guest limit are permitted on our property without prior written consent of the condo property manager.
Care of property: Guest agrees to treat the property with care and respect, keeping it clean and in good condition.
Property Damage: Any misuse, damage or loss caused by Guest or their invitees will be the financial responsibility of Guest. Any damages found upon departure inspection will be charged.
Booking Cancellation: Failure to comply with all the above house policies may result in immediate cancellation of the booking and is cause for eviction from our rental property without a refund.
Ring Doorbell: We have a ring doorbell located on the exterior of the property that has a security camera that is actively recording.
Waiver of liability: Guest assumes all risk of injury or other losses resulting from any use of the property, and agrees to indemnify and hold owner harmless against any claims related to Guest's use of the property.
Check-In Time: 4pm
Check-Out Time: 11am
2. Payment Schedule
100% due at time of booking. Remaining balance: Due later
3. Cancellation Policy
100% of paid prepayments refundable when canceled 30 days before arrival or earlier.
50% of paid prepayments refundable when canceled 14 days before arrival or earlier.
0% refundable if canceled after.
4. Security deposit
A pre-authorization of $250 is held on 1 days before arrival and voided on 2 days after departure
Check-In Instructions
We hope these instructions enhance your stay. If you have any questions or encounter any issues, feel free to reach out to us at +1(814) 480 - 9455 or email sunsnowescape@gmail.com
1. WiFi Connection: For your convenience, wireless internet is available for free to access. Connect to our high-speed WiFi network using the details provided in the WiFi instruction sheet on the dining table.
If you are having trouble connecting, the modem and router can be located in the right closet next to the fireplace. To reboot, unplug the power from the modem and the router. Wait for 10 seconds and plug the modem in first and then the
wireless router.
2. Entertainment Center (TV): The house provides two cable TV's, one in the living room and the other in the master bedroom. Enjoy your favorite shows!
Turn on the TV using the cable/ satellite (small) remote by pressing the power button.
You can also use the power button on the side of the TV to turn it on.
In case it is not working, press Input, to ensure source is selected to HDMI 2.
Use the cable/satellite (small) remote for channel surfing.
3. Climate Control: Stay comfortable year-round with our heating and cooling systems.
Baseboard Heater:
There are two thermostat controllers one in the living room and the other in the bedroom.
By default the thermostat is set at 68F that uses the base board to maintain the temperature.
For heating, adjust the thermostat to your preferred temperature.
Fireplace:
There is an electric fireplace at the end of the living room below the TV. Only use the remote to operate the fireplace in order to turn it on or off, and to change the heat and flame settings. On the remote, the power button is the first button at the top. The flame button is the second button down, and the blower button is the third button down.
In the event that the fireplace remote does not work, there is a manual on and off button on the top right of the fireplace.
Air Conditioning:
There are two air conditioning, one in the living room next to the TV and the other in the master bedroom next to the TV.
For controlling the air conditioning in the living room use the white remote kept below the TV on the mantle and press the power button to turn on.
Use the arrows to set the appropriate temperature.
Turn off the air conditioning by pressing the power button.
For controlling the air conditioning in the bedroom use the toggle switches to turn on, off or adjust the temperature.
4. Dishwasher: Save time on cleaning; let the dishwasher do the work.
Rinse dishes before placing them in the dishwasher.
Use dishwasher detergent pods provided under the sink.
Start the dishwasher and relax!
5. Laundry Facilities: Keep your clothes fresh during your stay.
Washer: Load your clothes, add detergent sheet, and select the desired cycle.
Dryer: Place clothes inside, choose the appropriate settings, and start.
6. Emergency Contacts: For any urgent matters or emergencies, please refer to the contacts listed below:
Property Manager: [Name: Ricardo Rivera, Phone Number: +1(814) 480 - 9455, Email: sunsnowescape@gmail.com]
Emergency Services: 911
Website: https://www.sunsnowescape.com/
7. Check-Out Procedures: As you prepare to depart, please follow these simple steps:
Ensure all appliances are turned off (Fireplace, Air Conditioning and TV)
Set baseboard heat thermostat at 68F during winter months.
Place Used towels and blankets in the laundry basket in the bedroom closet.
Place all the dirty dishware in the dishwasher and run it before leaving.
Double-check for personal belongings.
Lock all windows and doors securely.
8. House Rules: Please familiarize yourself with our house rules provided in this guest manual.
Check-Out Instructions
1. Check-Out Time: Kindly adhere to the agreed-upon check-out time, which is 11AM. This allows us to prepare the space for our next guests promptly.
2. Clean-Up: Please tidy up the space before leaving.
This includes:
- Washing and putting away dishes.
- Place all the dirty dishware in the dishwasher and run it before leaving.
- Taking out the trash and placing it in the designated bins.
3. Used Linens and Towels: Place Used towels and blankets in the laundry basket in the bedroom closet. If there are spills or stains, please let us know.
4. Appliances: Ensure all appliances (Fireplace, stove, oven, microwave, air conditioning, etc.) are turned off.
5. Heating/Air Conditioning: Turn the heater thermostat to 0F.
6. Lights and Electronics: Switch off all lights and electronic devices.
7. Windows and Doors: Close and lock all windows and doors securely.
To lock the door:
- Close the door firmly.
- Wake the keypad by touching it.
- Press the lock button at the bottom right.
8. Feedback: We value your feedback! If there's anything we can improve or if you had a positive experience, please let us know through writing us an email at sunsnowescape@gmail.com
9. Lost and Found: Check the space for personal belongings. If you leave anything behind, contact us as soon as possible.
10. Contact Information: If you have any questions or encounter issues during check-out, feel free to reach out to us at +1(814) 480 - 9455 or email sunsnowescape@gmail.com.